Refund and Returns Policy
Returns: Due to the custom
nature of our print-on-demand products, we do not accept returns based on size selection errors, color choices, or buyer’s remorse.
Defective or Damaged Products:
- However, in case of a damaged product or a manufacturing error, OSS SOUTH offers a free reprint or a refund if you contact us within 15 days of product delivery. Please get in touch with our team using the email info@ocss-south.com and provide a clear photo showing the issue. There is no need to return the damaged product
Claim Process:
Email to info@ocss-south.com with the subject “Return/Claim – [Order Number]”.
Attach clear images of the defect.
Once validated, we will process your request within 3–5 business days.
Exceptions:
We do not accept returns for customer errors such as wrong size selection or incorrect shipping address.